Frequently Asked Questions

As soon as your order ships, we’ll send you a shipping confirmation email with your tracking link.

Just click the link or enter your tracking number on our Track Your Order page to follow your package every step of the way.

If you don’t see the email, be sure to check your spam/junk folder — sometimes it sneaks in there!

We do our best to deliver your package as quickly as possible and only use trusted carriers in each region.

Shipping times vary by country — you can find the full breakdown on our Shipping Policy page.

Once your order is placed, you’ll also receive updates along the way so you always know where your package is.

We want you to love your ZAVINA purchase. If something isn’t right, we offer a 30-day risk-free return policy from the day you receive your item.

To qualify, products must be unworn, unused, and in their original condition/packaging with tags attached. Proof of purchase (order email is fine) is required.

📌 Please note:
-If your order hasn’t arrived yet, no need to submit a refund ticket.
-If your package has not been delivered within 30 days of purchase, you are eligible for a full refund.

You can read the full details on our Refund Policy page.

We offer multiple secure payment options for a smooth and safe checkout experience:

✅ Credit & Debit Cards — We accept major credit and debit cards including Visa, Mastercard, American Express, Discover

✅ Local Payment Options — such as iDEAL & Bancontact (where available)

✅ PayPal — fast and secure online payment

✅ Mobile Wallets — Apple Pay, Google Pay, Shop Pay (availability varies by country)

✅ Gift Cards & Store Credit — apply easily at checkout

View our checkout to see which payment method works the best for you! If you have any payment issues or questions during checkout, feel free to reach out — we’re always here to help!

We're here for you!

Our support team is available 7 days a week via email or live chat.

📩 Email: shop@zavina.co

💬 Contact Form: Available on our Contact Page

Absolutely — quality is at the heart of everything we do.

From carefully chosen materials to precise craftsmanship, each item is created to feel beautiful, last longer, and elevate your daily wardrobe. We stand behind our pieces and are dedicated to delivering fashion that feels as good as it looks.

At ZAVINA, style meets intention.

Every piece is thoughtfully designed with comfort, confidence, and timeless femininity in mind. We focus on premium details, flattering fits, and everyday elegance — so you feel beautiful, empowered, and effortlessly yourself in every moment.
Learn more about what makes ZAVINA FASHION different by visiting the Our Commitment page.