Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions 
By purchasing, you agree to our Subscription Policy, Privacy Policy, and Terms of Service. If purchasing ZAVINA+ membership, you agree to be billed and receive repeat charges based on our Subscription Policy. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. 
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.

You can manage, cancel, or pause your subscription at anytime. Your order confirmation emails have links to your order. You can access your customer portal in multiple ways, through the profile icon on our header, or through the Sign in or Manage My Membership button on our footer. For more information about our subscription visit our subscription policy. By purchasing ZAVINA+, you will join our exclusive monthly membership and agree to be be billed per our Subscription Policy.

By clicking "Place Order" and purchasing ZAVINA+, you agree that you will be enrolled in a membership. You will be billed on a recurring basis at the price and frequency specified in the order summary excluding the first month's discount. Change or cancel anytime by logging into your portal or by emailing shop@zavina.co

Pre-Orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. 
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Try before you buy

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.