Warranty Guarantee

Peace of Mind, Guaranteed

ZAVINA Warranty & Guarantee

At ZAVINA, we stand behind the quality of every piece. If something goes wrong, we'll make it right — no hassle.

🛡️ 2 Year Warranty ♾️ Lifetime Warranty ✅ Manufacturing Defects Covered

Getting Started

📋 How to Submit a Warranty Claim

If you're experiencing an issue with your ZAVINA jewellery, follow these simple steps and our team will take care of the rest.

  1. Contact our team with your original order number and the email address associated with your purchase.
  2. Describe the issue and include at least one clear photo showing the concern. The more detail you provide, the faster we can assist you.

Our team will carefully review your claim based on the information provided. Once approved, you'll receive an email confirmation and be eligible for a full refund.

Coverage Details

❌ What Is Not Covered

To ensure we can process your claim efficiently, please note the following conditions are not covered under our warranty:

  • Tarnishing, discoloration, patina, or colour changes (including green tones) — these are natural occurrences with certain metals
  • Lost or stolen items
  • Damage resulting from accidents, misuse, or improper care
  • Normal wear and tear, which is common with jewellery
  • Modifications or repairs performed by third parties — these void the warranty

The warranty does not cover damage caused by personal misuse or destruction, and applies only to defects resulting from manufacturing errors or material faults.

If Your Claim Is Approved

💳 Full Refund Eligibility

If your warranty claim is approved and does not void any of our warranty guidelines, you'll be eligible to have your order:

Refunded with store credit or fully refunded to the original payment method — and you keep the product under our warranty guarantee, no need to handle the extra stress and time of returning and going to the post office.

We reserve the right to determine warranty eligibility based on the information and photos provided. Our team may request additional documentation if needed.

Before You Submit

📝 Important Notes

  • Always include your original order number when submitting a claim
  • Photos help us process your claim more efficiently
  • The warranty applies to the original purchaser only and is non-transferable
  • Our team reviews each claim individually to ensure the best resolution
  • Claims can only be submitted after you've received and inspected your jewellery
  • Please allow 30 days from delivery before submitting a claim to ensure the issue persists with normal wear
  • Proof of purchase is required for all warranty claims

Ready to submit a claim?

Contact our customer service team at shop@zavina.co or through our Contact page — we're committed to ensuring your ZAVINA pieces maintain their beauty and integrity.