Statement of Compliance

Last updated: April 18, 2026
This page serves as a formal declaration of ZAVINA's commitment to full legal, ethical, and platform compliance in relation to our subscription membership product, ZAVINA+, and our overall ecommerce operations. This statement is maintained for the purposes of transparency with customers, payment processors, and platform partners including Shopify. It is available at all times for review by Shopify's merchant support, payments, and compliance teams and may be referenced in the event of any account review, audit, or payment action.

1. About ZAVINA+

ZAVINA+ is a voluntary, opt-in monthly membership subscription offered to customers at the point of purchase. It provides members with exclusive benefits including VIP discounts, free shipping on every order, early access to new product releases, monthly store credits, lifetime warranty coverage, and priority customer support.

The membership is priced at £2.95 for the first month, renewing at £30.00 per month thereafter. Members may pause or cancel at any time with no penalty, no phone calls, no waiting period, and no minimum commitment. The pricing, benefits, and cancellation terms are disclosed at multiple touchpoints before, during, and after every purchase as documented throughout this statement.
Store name ZAVINA, domain zavina.co, trading as ZAVINA. This ties the document unambiguously to the specific Shopify account.

2. Voluntary Opt-In — Customer Choice

ZAVINA+ is presented as an optional membership within the cart drawer, clearly displayed in the cart before any payment information is entered. At every stage of the purchase journey, customers are informed of the membership and given a clear, visible alternative to proceed and purchase without it.

The cart drawer presents two visually distinct and clearly labelled checkout paths ensuring the customer's choice between the two options is always intentional, deliberate, and informed, before any payment is made. One path proceeds with ZAVINA+ membership and its associated benefits and savings, and the other completes the purchase without activating the membership in any form. Both options are equally visible, equally accessible, and clearly distinguished from one another through distinct labelling, visual design, and benefit descriptions. There is a clear and prominent opportunity to opt in or opt out at this stage before any commitment is made. 

The first checkout path is a bold red button — consistent with ZAVINA's brand colour — displaying the text "Save an Extra 20% and Free Shipping" clearly communicating the VIP savings the customer will receive by proceeding with ZAVINA+. Beneath this button, four membership benefits are explicitly listed: Free Shipping, Exclusive Deals, Earn £30 Credits, and Skip/Cancel Anytime. Directly below these benefits, the subscription pricing is disclosed in plain text: "Try for £2.95 · £30/month after. Terms apply." with the word Terms hyperlinked directly to the full ZAVINA+ membership information page. This checkout path is visually prominent, clearly communicates the membership benefits, and fully discloses the subscription pricing at the point of decision.

The second checkout path is a white button with a black outline — visually distinct from the first — displaying the text "Proceed without VIP Savings". This button clearly communicates to the customer that selecting it will complete their purchase without joining the ZAVINA+ membership and without receiving the associated benefits or savings on that order. The two checkout paths are presented in a clear visual hierarchy with distinct colour differentiation, distinct button labelling, and distinct benefit descriptions, ensuring no customer can reasonably confuse one option for the other.

Selecting the "Proceed without VIP Savings" option completes the purchase of the physical product only, without activating the ZAVINA+ membership in any form. Only customers who proceed through the first checkout path are enrolled in the membership. This structure ensures that membership enrolment is always the result of an informed, affirmative customer action and never a passive or accidental one.

ZAVINA does not engage in hidden subscription enrolment, undisclosed recurring billing, or deceptive checkout practices of any kind. The existence, pricing, benefits, and opt-in and opt-out mechanism of ZAVINA+ are disclosed clearly, visually, and repeatedly throughout the customer journey as documented in the sections below. The visual distinction between the two checkout options is intentional and serves to make both options equally identifiable and accessible to the customer.

It is formally declared that ZAVINA+ is not automatically added to cart, not pre-selected by default, and not applied to any customer's order without a deliberate and affirmative customer action. ZAVINA+ is added to the cart exclusively when a customer actively selects the VIP Savings checkout path by pressing the checkout button clearly labelled "Save an Extra 20% and Free Shipping" within the cart drawer. Until that specific action is taken by the customer, ZAVINA+ is not present in the cart, not applied to the order, and no membership commitment of any kind exists. Customers who select the alternative "Proceed without VIP Savings" button complete their purchase with no membership product added to their cart and no ZAVINA+ enrolment of any kind. This confirms that ZAVINA+ enrolment is triggered exclusively by a conscious, deliberate, and informed customer selection and at no point by any automatic, default, or passive mechanism. This further demonstrates that ZAVINA does not engage in any form of automatic subscription enrolment, default opt-in, or pre-selected recurring billing, fully confirming our compliance with Shopify's merchant standards, and Shopify Payments requirements.

This level of checkout transparency, clearly labelled, and equally accessible checkout paths presented to every customer BEFORE the checkout page is reached and before any payment is made, demonstrates that ZAVINA does not engage in any form of deceptive enrolment, hidden subscription activation, or manipulative design, and fully confirms our compliance with Shopify's merchant standards and Shopify Payments' requirements for subscription merchants.

3. Pre-Purchase Disclosure Checkpoints

ZAVINA maintains multiple clear and documented disclosure checkpoints before and during checkout to ensure every customer is fully informed about the membership before completing a purchase. These checkpoints collectively satisfy and exceed the disclosure standards required under UK consumer law and Shopify's merchant compliance requirements.

  1. Product Page — ZAVINA+ Information Modal: Every product page displays the ZAVINA+ indicator directly beneath the product price. Clicking the ZAVINA+ ? icon opens a full information modal popup clearly stating that "ZAVINA+ is added to cart when selecting VIP Savings option at cart drawer. To checkout without ZAVINA+ select to 'Proceed without VIP Savings at cart drawer'", how to opt-in and opt-out, the first month trial price of £2.95, the renewal price of £30.00 per month, and all membership benefits in full. The modal includes a direct hyperlink to further membership information (How ZAVINA+ Works: our dedicated membership information page) and a footer disclaimer stating the pricing and cancellation terms.
  2. Product Page — ZAVINA+ Information Modal Disclosure: The information modal clearly states at the top: "ZAVINA+ is added to cart when selecting VIP Savings option at cart drawer. To checkout without ZAVINA+ select to proceed without VIP Savings at cart drawer." This disclosure is visible to every visitor across all product pages  and ensures customers are aware of the membership before adding a product to their cart.
  3. Product Page — Shipping and Warranty Information: Every product page contains dedicated collapsible Shipping and Warranty information sections clearly outlining processing times, delivery timeframes, and warranty terms consistent with our published policies. These sections include direct hyperlinks to the Track Your Order page, FAQ page, and Warranty page, ensuring customers have complete access to all relevant fulfilment and product protection information before purchase.
  4. Cart Drawer — Pricing Disclosure: The cart drawer prominently displays: "Try for £2.95 · £30/month after. Terms apply." with a direct hyperlink to the full membership terms. The ZAVINA+ membership is displayed as a separate, clearly labelled line item showing the £2.95 first month price and the £30.00 per month recurring charge. This ensures the subscription is unambiguously visible in the cart before any customer proceeds to checkout.
  5. Cart Drawer — Opt-Out Option: The cart drawer displays a clearly visible "Proceed without VIP Savings" button as a direct and equally accessible alternative to the primary checkout button. This ensures every customer has a frictionless, one-click route to complete their purchase without the membership at the point immediately before checkout.
  6. Checkout Page — Shopify Native Subscription Disclosures: ZAVINA's checkout uses Shopify's built-in subscription disclosure notifications which are displayed natively at the checkout stage and are entirely unedited, unmodified default Shopify system notifications. When ZAVINA+ is present in the cart, the following disclosures are presented verbatim to the customer at the point of payment:
    • "By continuing with your payment, you agree to the future charges listed on this page and the cancellation policy."
    • "Recurring subtotal — First payment £2.95, then £30.00 every month"
    • "Monthly Membership — First payment £2.95, then £30.00 every month"
    • "One or more items in your cart is a deferred, subscription, or recurring purchase. By continuing with your payment, you agree that your payment method will automatically be charged at the price and frequency listed on this page until it ends or you cancel. All cancellations are subject to the cancellation policy."
    These disclosures are generated entirely by Shopify's native infrastructure, cannot be altered or removed by ZAVINA, and represent Shopify's own platform-level compliance mechanism for subscription products. Their presence confirms that ZAVINA's checkout meets Shopify's own subscription compliance standards at the point of payment.
  7. Homepage — Membership Information Section: The ZAVINA homepage contains a dedicated section explaining how ZAVINA+ works, its pricing, its benefits, and the opt-in and opt-out mechanism. This section is visible to all visitors before they navigate to any product page, ensuring that even first-time visitors encounter membership disclosure at the earliest possible stage of their journey.
  8. FAQ Page — Dedicated Membership Section: The ZAVINA FAQ page contains a dedicated section addressing eight common questions about ZAVINA+ membership, comprehensively covering pricing, opt-in and opt-out methods, cancellation, store credits, and membership benefits. The section includes direct hyperlinks to the customer account login page, Subscription Policy, and Refund Policy. Available at: zavina.co/pages/frequently-asked-questions

The eight documented pre-purchase disclosure checkpoints described above collectively exceed the disclosure standards required of subscription merchants under Shopify's merchant compliance requirements. No legitimate grounds exist to classify ZAVINA as a non-transparent, deceptive, or high-risk merchant on the basis of subscription disclosure practices, as our disclosure infrastructure is more comprehensive and transparent than the vast majority of subscription merchants operating under Shopify payments, and the Shopify platform.

4. Post-Purchase Disclosure and Membership Confirmation

Following every ZAVINA+ membership activation, customers receive an immediate membership confirmation email. This email serves as the primary post-purchase disclosure document and contains the following information in full:

  • An explicit acknowledgement that the customer selected the VIP Savings option at checkout, confirming the voluntary nature of the enrolment
  • A complete list of all membership benefits active from the date of enrolment
  • A clear statement of the £2.95 first month price and the £30.00 per month renewal charge
  • A prominent, clearly labelled Manage Membership button in red linking directly to the customer's membership management and cancellation portal
  • A clear statement that the membership can be paused or cancelled at any time instantly, with no phone calls, no waiting period, and no additional steps required

In addition to the benefit and pricing disclosures listed above, the membership confirmation email also displays the customer's next renewal date and the last four digits of the payment method on file at the time of enrolment. These details are presented within the email's order summary block and ensure the customer has complete visibility of when their first renewal will occur and which payment method will be charged, providing an additional layer of billing transparency immediately following enrolment and before any recurring charge is processed. 

This confirmation email ensures maximum transparency and that even in the unlikely event a customer did not fully process the pre-purchase disclosures, they are provided with complete membership information and a direct cancellation route immediately after enrolment, before any recurring charge has been processed to the customers billing method.

Furthermore, whenever a customer has been rebilled for ZAVINA+ membership, the customer automatically receives an order confirmation email through Shopify Inc's customer notifications native system. This order confirmation email has information on how to the customer can cancel their membership, how to contact our customer support, and bringing to attention that the customer has been rebilled for their membership fee with full transparency and compliance, additionally it is sent through Shopify's native customer notifications system and is not able to be disabled. This shows our compliance and transparency with Shopify payments and their native technology and further proves how we do not engage in any high-risk activity or suspicious activity. 

5. Post-Purchase Transparency — What to Expect After Your Purchase

ZAVINA maintains a dedicated "What to Expect After Purchase" page which proactively communicates the complete post-purchase customer journey. This page is accessible through the store footer menu on every page of the store and represents a standard of post-purchase transparency that goes beyond what the majority of Shopify merchants provide.

The page clearly documents the following stages of every customer order:

  • Order Confirmation: Customers are informed that an automated confirmation email is sent immediately after purchase containing the order number and full purchase summary, with clear guidance on what to do if the email is not received.
  • Processing and Preparation: Customers are clearly informed that all orders undergo a quality check before dispatch and that this process typically takes 1 to 3 business days, fully consistent with our published Shipping Policy.
  • Shipment and Tracking: Customers are informed that a tracking number will be provided via email upon dispatch, that the standard delivery window is 5 to 15 business days excluding processing time, weekends and public holidays, and that tracking updates may take a few business days to appear after dispatch. These timeframes are fully consistent with the Shipping Policy published on the store.
  • Delivery Guarantee: Customers are clearly informed that in the unlikely event their order does not arrive within 30 business days of purchase, they are entitled to a full refund. This guarantee is documented both on this page and in the order confirmation email.

The existence of this page demonstrates proactive, transparent customer communication that directly reduces post-purchase confusion, disputes, and chargebacks by setting accurate and consistent expectations at every stage of fulfilment. This shows our compliance with Shopify payments and further proves how we do not engage in any high-risk activity or suspicious activity by giving the customer more information, peace of mind, and offer support more then most merchants provide about their fulfilment, and post-purchase activity. Available at: zavina.co/pages/what-to-expect-after-purchase

6. Cancellation — Ease of Access

ZAVINA is committed to making membership cancellation as simple, immediate, and accessible as possible. Customers can access their membership management and cancellation portal through no fewer than six distinct routes across the store and post-purchase communications:

  • Website Header: A profile and account icon is displayed in the header navigation on every page of the store, linking directly to the customer account login page from which membership management is immediately accessible.
  • Footer Menu: A dedicated "Manage My Membership" link and a "Login" link are both present in the footer menu displayed on every page of the store sitewide, ensuring cancellation access is never more than one click away regardless of which page a customer is viewing.
  • FAQ Page: A dedicated membership section on the FAQ page addresses all common membership questions and includes a direct hyperlink to the customer account login for immediate membership management. Available at: zavina.co/pages/frequently-asked-questions
  • Membership Confirmation Email: Every membership confirmation email sent to a customer upon enrolment contains a prominent red Manage Membership button linking directly to the cancellation and management portal, ensuring cancellation access is delivered proactively to the customer's inbox at the moment of enrolment.
  • How ZAVINA+ Works Page: A dedicated informational page fully explaining the membership, its benefits, pricing, and how to manage or cancel it is accessible at all times through the store footer menu. Available at: zavina.co/pages/how-zavina-works
  • Subscription Policy — Direct Management Link: At the bottom of the Subscription Policy page, a line displayed in larger font than the surrounding text states "TO MANAGE YOUR SUBSCRIPTION, PLEASE CLICK HERE." with a direct hyperlink to the customer account login and membership management portal. This ensures that any customer who navigates to the Subscription Policy to understand their rights is immediately presented with a direct cancellation route at the conclusion of that page. Available at: zavina.co/pages/subscription-policy

ZAVINA's Cancellation Policy exists as a dedicated, standalone publicly accessible document separate from the Subscription Policy, accessible directly from the footer menu on every page of the store and linked natively within Shopify's checkout subscription disclosure text at the point of payment. The existence of a dedicated Cancellation Policy as a distinct document, rather than as a clause embedded within broader terms, ensures that customers seeking cancellation information are directed to a focused and unambiguous resource without needing to navigate through wider policy documentation. This further demonstrates ZAVINA's commitment to making cancellation rights as clear and accessible as possible.

The cancellation accessibility infrastructure described above significantly exceeds the minimum requirements expected of Shopify merchants operating subscription products. ZAVINA provides six distinct, clearly signposted, and consistently maintained cancellation access routes ensuring no customer is ever unable to locate or access the means to cancel their membership.

The provision of no fewer than six distinct, permanently accessible, and clearly signposted cancellation routes (not including order confirmation e-mail for membership renewals)— spanning the store header, footer, FAQ page, post-purchase email, dedicated membership information page, and Subscription Policy — demonstrates unambiguously that ZAVINA does not obstruct, complicate, or discourage membership cancellation in any way. This further confirms that ZAVINA does not engage in any high-risk merchant behaviour, anti-consumer cancellation practices, or activity that could reasonably justify payment restriction or account action by Shopify Payments.

7. Merchant Compliance Declaration

The cancellation infrastructure, disclosure checkpoints, policy framework, and operational standards documented throughout this Statement of Compliance collectively establish ZAVINA as a fully compliant Shopify merchant. The following declarations are made formally and on the basis of the documented evidence presented in this statement.

ZAVINA utilises Shopify Inc.'s native customer account login system in its entirely unedited and unaltered form. Customers access their account and membership management portal by entering the email address associated with their purchase, upon which Shopify's system automatically sends a one-time authentication code to that email address. No password is required at any stage, eliminating any possibility of customers being unable to access their account due to forgotten credentials. This frictionless, passwordless login system is provided and maintained entirely by Shopify Inc. and ensures that every customer can locate, access, and action their membership management portal with minimal steps and no technical barriers. For customers with a Shop account — Shopify Inc.'s native consumer payment and account platform — login is even more immediate, with account access available in a single step through their existing Shop credentials. This further reduces any friction in the cancellation process and demonstrates that ZAVINA's membership management infrastructure is built entirely on Shopify's own trusted consumer-facing systems.

ZAVINA maintains full policy transparency across all customer touchpoints. Our Refund Policy, Privacy Policy, Subscription Policy, Shipping Policy, Terms of Service, Cancellation Policy, and Warranty information are all publicly accessible and clearly linked in the footer menu displayed on every page of the store without exception. There is no absence, ambiguity, or inaccessibility of any policy that could constitute a transparency violation under Shopify's merchant requirements or applicable UK consumer law. ZAVINA does not have missing, unclear, or inaccessible policies of any kind.

ZAVINA does not misrepresent its products, pricing, subscription terms, delivery timelines, or any other material information at any customer touchpoint. Every claim made on the store is accurate, substantiated, and consistent across all pages and communications. ZAVINA does not engage in any suspicious, deceptive, or high-risk merchant activity of any kind and poses no risk to Shopify Inc., Shopify Payments, or their payment partners.

ZAVINA consistently maintains chargeback rates well below Shopify's flagged thresholds. Our proactive pre-purchase disclosure model, transparent post-purchase communications, immediate cancellation access infrastructure, and responsive customer support channel collectively minimise the conditions that give rise to disputes and chargebacks. Customers with concerns are directed to our support team for immediate resolution, further reducing dispute rates. ZAVINA's chargeback profile does not constitute grounds for merchant risk classification or payment restriction of any kind.

The combination of proactive pre-purchase disclosure, transparent post-purchase communication, frictionless cancellation access, consistent policy visibility, and a clean multi-year compliance history on the Shopify platform collectively present a merchant profile that is the opposite of high-risk. ZAVINA's operational model, compliance infrastructure, and customer communication standards are those of an established, trustworthy, and fully compliant merchant, and should be assessed as such by any Shopify payments or risk reviewer.

ZAVINA's Shopify Payments descriptor is accurately and consistently registered as ZAVINA, which is fully consistent with our store name, brand identity, domain, and all customer-facing communications. There is no mismatch between our registered business information and our operational identity. ZAVINA has provided all required documentation to Shopify and maintains no verification deficiencies, outstanding document requests, or registration inconsistencies of any kind.

ZAVINA maintains a high standard of store and account security. There is no history of suspicious account activity, suspicious logins, unauthorised changes to banking or payment details, or suspected fraud associated with this store or its Shopify account. Staff access to the store is managed with strict internal security protocols. ZAVINA's store has maintained multiple years of continuous operational history on the Shopify platform without any prior Shopify Payments complications, compliance violations, Terms of Service breaches, or regulatory issues of any kind. There is no historical data, pattern of behaviour, prior account action, or operational characteristic that identifies ZAVINA as a high-risk merchant or that indicates ZAVINA poses any risk to Shopify Inc. or its payment infrastructure.

ZAVINA fully acknowledges and respects Shopify's responsibility and right to manage payment risk across its platform and recognises that Shopify's compliance processes serve an important function in protecting the integrity of its payments ecosystem. However, on the basis of the comprehensive documented evidence presented throughout this Statement of Compliance, it is formally declared that ZAVINA does not meet any of the criteria that would legitimately justify a payment hold, account restriction, rolling reserve, or any other account action under Shopify's published merchant standards and Terms of Service.

Accordingly, in the event that any hold, restriction, rolling reserve, or account action is applied to ZAVINA's Shopify Payments account, it is formally asserted that such action would be inconsistent with the documented facts, incorrect in its risk assessment, and not supported by any legitimate compliance or risk basis. ZAVINA formally requests that any such action be reassessed immediately upon review of this Statement of Compliance and its supporting documentation, and that ZAVINA's payment processing be restored without delay pending that review.

ZAVINA is committed to operating fully within Shopify's policies, maintaining complete and proactive compliance with all applicable platform requirements and UK consumer protection legislation, and sustaining a long-term, transparent, and fully compliant merchant partnership with Shopify Inc. This Statement of Compliance and all supporting documentation linked herein is available at all times for review by Shopify's merchant support, payments, risk, and compliance teams.

8. Order Tracking, Fulfilment Transparency and Shipping Policy Compliance

ZAVINA provides every customer with real-time order tracking through a dedicated Track Your Order page, accessible at all times through both the store header navigation and footer menu. This ensures customers can independently verify the status of their order at any point following purchase without needing to contact customer support.

All orders containing physical products are dispatched with a tracking number which is provided to the customer via email upon order fulfilment and dispatch. This is consistent with Shopify's fulfilment requirements and our published Shipping Policy.

ZAVINA's published processing times of 1 to 3 business days and standard delivery windows of 5 to 15 business days are communicated consistently and without contradiction across every customer-facing touchpoint including our Shipping Policy, all product pages, our What to Expect After Your Purchase page, our order confirmation email, and our FAQ page. There is complete consistency between what is promised to the customer at the point of sale and what is delivered operationally, satisfying Shopify's requirement that merchants accurately represent their fulfilment timelines.

Furthermore, ZAVINA's Shipping Policy contains a clear and explicit disclaimer notifying customers that published delivery timeframes are estimates and that delivery times may vary due to factors outside of ZAVINA's control. The Shipping Policy states verbatim:

"Crucially, please be aware that as ZAVINA operates on a global logistics model, this timeframe is an estimate. Delivery times may vary and can be extended due to factors entirely beyond our control. In rare instances, and due to these unavoidable international logistical variables, delivery may take up to 25 business days."

This disclaimer is published prominently within our Shipping Policy which is publicly accessible at all times through the store footer menu and directly linked throughout multiple pages across the website. By publishing this disclaimer, ZAVINA has fully discharged its obligation to inform customers of potential delivery variability before purchase, in compliance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Shopify's merchant fulfilment standards.

It is therefore formally stated that any variation in order processing or delivery time within the parameters disclosed in our published Shipping Policy does not constitute a violation of Shopify's Terms of Service, a breach of consumer protection law, or grounds for payment restriction or account action of any kind. ZAVINA has made all required disclosures regarding delivery timeframes transparently, accurately, and consistently across all relevant customer touchpoints prior to purchase. A delivery occurring within the disclosed estimate range, or experiencing delay due to factors beyond ZAVINA's control as explicitly disclosed in our Shipping Policy, cannot under any reasonable assessment be considered misrepresentation, non-fulfilment, or a policy violation.

Any restriction of ZAVINA's payment processing on the basis of order fulfilment timeframes would be inconsistent with the documented facts presented in this statement, as ZAVINA has demonstrably met all merchant obligations with respect to shipping disclosure, customer communication, tracking provision, and delivery guarantee. ZAVINA reserves the right to appeal any such restriction by reference to this Statement of Compliance and the supporting documentation linked herein. Customers can verify the real-time status of their order at any point through the Track Your Order page.

The complete consistency of ZAVINA's shipping disclosures across every customer touchpoint, combined with the provision of real-time tracking for every order and a publicly documented delivery guarantee, demonstrates that ZAVINA fulfils its merchant obligations with full transparency and in complete accordance with Shopify's fulfilment standards. This further confirms that ZAVINA does not engage in any misleading, non-compliant, or high-risk fulfilment practices and that our shipping and fulfilment operations present no legitimate grounds for payment restriction or account action of any kind.

9. Store Policies — Full Public Visibility

All ZAVINA store policies are publicly accessible and clearly linked in the footer menu displayed on every page of the store without exception. The following policies are available at all times without requiring account login, additional navigation, or any other barrier to access:

The complete and unobstructed public accessibility of all policies across every page of the store confirms that ZAVINA does not have missing, unclear, hidden, or inaccessible policies of any kind. This policy framework fully satisfies and exceeds Shopify's merchant policy transparency requirements and applicable UK consumer protection legislation.

The complete, unobstructed, and permanently accessible policy framework described above confirms that ZAVINA operates with a level of policy transparency that fully satisfies and exceeds Shopify's merchant requirements, showing more compliance than a vast majority of merchants under Shopify Payments. The absence of any missing, hidden, or ambiguous policy across our store further demonstrates that ZAVINA does not engage in any suspicious, non-compliant, or high-risk merchant activity and presents no grounds for payment restriction, account flagging, or compliance action of any kind.

10. Subscription Policy and Cancellations

ZAVINA maintains a clear, comprehensive, and publicly accessible Subscription Policy which governs all terms related to the ZAVINA+ membership including billing cycles, cancellation procedures, pausing, refunds, store credits, and all member rights and obligations.

The Subscription Policy is available at: zavina.co/pages/subscription-policy

The Subscription Policy is linked directly from the FAQ page, the How ZAVINA+ Works page, and the footer menu on every page of the store. The cancellation policy is accessible on the footer of the website and is additionally embedded natively within Shopify's checkout subscription disclosure text ensuring it is presented to the customer at the precise moment of payment authorisation.

11. Customer Support — Dedicated Contact Channel

ZAVINA maintains a dedicated Contact Us page providing customers with a direct channel to reach our customer support team at any time. Our support team operates with a commitment to proactive, prompt, and fair resolution of all customer enquiries including membership questions, order status updates, delivery concerns, and refund or cancellation requests.

ZAVINA's proactive customer support model is a core component of our compliance infrastructure. Customers who have concerns about a charge, a delivery, or a membership are actively directed to our support team for immediate resolution before any formal dispute or chargeback process is initiated. Our team is able to process cancellations and issue refunds immediately upon request, making direct resolution faster, more effective, and more satisfactory for the customer than a formal dispute process.

This proactive support posture directly contributes to ZAVINA's consistently low chargeback rates and demonstrates a merchant operating in good faith with its customers and its payment platform. Contact us at: zavina.co/pages/contact

12. Shopify Platform Compliance

ZAVINA operates exclusively on the Shopify platform and processes all transactions, including subscription billing, exclusively through Shopify's native payment infrastructure and Shopify-approved subscription applications. ZAVINA does not process any subscription or recurring payments outside of Shopify's approved billing systems.

ZAVINA's subscription membership product, ZAVINA+, is managed exclusively through Appstle Memberships, a Shopify App Store approved subscription application developed and published by the App HQ team. Appstle Memberships is fully compliant with Shopify's Subscription API requirements and is an officially approved and widely adopted subscription management solution available through Shopify's own App Store ecosystem. All recurring billing, membership management, cancellation processing, and subscription lifecycle events are handled through Appstle Memberships' integration with Shopify's native subscription infrastructure. ZAVINA does not use any unofficial, unapproved, or third party subscription billing mechanism outside of this Shopify App Store approved application and Shopify's native payments infrastructure. The use of Appstle Memberships as ZAVINA's subscription management platform provides an additional layer of platform-level compliance assurance, as the application itself is subject to Shopify's own app review and approval standards.

All subscription disclosures displayed at checkout are generated through Shopify's native subscription notification system as described in Section 3 of this statement. These disclosures cannot be altered, suppressed, or bypassed by ZAVINA and represent Shopify's own platform-level compliance mechanism, confirming that ZAVINA's subscription checkout meets Shopify's published standards for subscription merchants.

ZAVINA's use of Shopify's infrastructure for all payment processing, subscription management, and checkout disclosure ensures that the technical compliance of our subscription product is underpinned by Shopify's own systems, in addition to the merchant-level compliance measures documented throughout this statement.

ZAVINA's exclusive use of Shopify's native payment infrastructure, Shopify App Store approved subscription applications, and Shopify's unedited native checkout disclosure system confirms that our subscription product and membership operations is compliant at the platform level in addition to the merchant level. This dual layer of compliance — platform enforced through Shopify's own systems and merchant enforced through ZAVINA's own disclosure and cancellation infrastructure — further demonstrates that ZAVINA does not engage in any high-risk, suspicious, or non-compliant payment activity and operates fully within the boundaries of Shopify's published merchant and payments standards.

13. Consumer Protection Compliance

ZAVINA operates in full compliance with all applicable UK consumer protection legislation. The following legislative frameworks are specifically addressed:

  • The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 — Customers are clearly and repeatedly informed of all subscription terms, pricing, and cancellation rights before completing a purchase. A straightforward and multi-route cancellation mechanism is maintained and accessible at all times as documented in Section 6 of this statement.
  • The Consumer Rights Act 2015 — All membership benefits, product descriptions, pricing, and terms are clearly, accurately, and consistently described across all customer touchpoints without misrepresentation of any kind.
  • The Privacy and Electronic Communications Regulations (PECR) — All commercial email communications include the required business address, a functioning unsubscribe mechanism, and clear sender identification. No commercial emails are sent to customers who have not provided the required consent.
  • The Consumer Protection from Unfair Trading Regulations 2008 — All promotional claims, pricing representations, discount disclosures, and membership terms are accurate, transparent, substantiated, and non-misleading in full compliance with the CMA's enforcement standards.
  • The CMA Green Claims Code — All sustainability claims published on the ZAVINA website are factually accurate, substantiated by cited third party sources, clearly scoped to the specific claims made, and do not imply broader environmental responsibility beyond what is documented and evidenced.

14. Fulfilment Compliance

ZAVINA fulfils all physical product orders in full accordance with our published Shipping and Returns policies. Processing times of 1 to 3 business days and delivery windows of 5 to 15 business days are clearly and consistently communicated across our Shipping Policy, all product pages, our What to Expect After Your Purchase page, and all post-purchase email communications.

All orders are dispatched with tracking information provided to the customer via email upon dispatch. ZAVINA provides a full delivery guarantee — in the unlikely event that an order does not arrive within 30 business days of purchase, the customer is entitled to a full refund. This guarantee is published on the What to Expect After Your Purchase page and referenced in order confirmation email communications.

Our Refund and Returns Policy is publicly available at: zavina.co/policies/refund-policy

ZAVINA's fulfilment practices, delivery guarantee, and post-purchase communication standards collectively demonstrate a merchant that takes its obligations to customers seriously, communicates transparently at every stage of the order journey, and operates in full accordance with Shopify's merchant standards. This further confirms that ZAVINA's fulfilment operations present no grounds for merchant risk classification, payment restriction, or account action of any kind.

15. Evidence, Documentation and Record Keeping

ZAVINA maintains comprehensive internal records of all merchant documentation, identity verification materials, and compliance correspondence submitted to Shopify Inc. in connection with our Shopify Payments account and store operations. These records are securely maintained and available upon request to Shopify's merchant support, payments, risk, and compliance teams at any time.

To the best of ZAVINA's knowledge and records, this store has never received a Shopify policy violation notice, a Terms of Service warning, or any formal compliance communication indicating non-compliant merchant behaviour of any kind. This clean compliance history, combined with multiple years of continuous operational history on the Shopify platform, further confirms that ZAVINA does not present any historical or ongoing compliance risk to Shopify Inc. or its payments infrastructure.

ZAVINA welcomes any audit, review, or compliance assessment by Shopify's teams and is committed to cooperating fully and promptly with any reasonable request for documentation or clarification. This Statement of Compliance and all supporting materials linked herein are provided in that spirit of full transparency and long-term compliant partnership with Shopify Inc.

16. Overview and Concluding Compliance Statement

This Statement of Compliance provides a comprehensive, evidenced, and formally declared account of ZAVINA's full legal, operational, and platform compliance across every aspect of our ecommerce and subscription membership operations, supported by publicly accessible and independently verifiable evidence available at zavina.co at all times.

ZAVINA operates a voluntary opt-in subscription membership with a disclosure infrastructure exceeding the standards required under both Shopify's merchant compliance requirements and applicable UK consumer protection legislation. Customers encounter no fewer than eight documented pre-purchase disclosure checkpoints before payment is made. Shopify's own unedited, unmodifiable native subscription disclosure notifications are displayed verbatim at the point of payment, and membership confirmation and recurring billing notifications are delivered automatically through Shopify's native customer notifications system — neither of which can be disabled or suppressed by ZAVINA. No fewer than six distinct, permanently accessible cancellation routes are provided across the store and post-purchase communications, accessible through Shopify's own native passwordless account login system, ensuring no customer is ever unable to locate or action a cancellation.

All store policies are publicly accessible and clearly linked in the footer on every page without exception. ZAVINA maintains a level of policy transparency, post-purchase communication, and customer support infrastructure that the vast majority of Shopify merchants do not provide. All transactions and subscription billing are processed exclusively through Shopify's native payment infrastructure and the Shopify App Store approved Appstle Memberships application. Our Shopify Payments descriptor is accurately registered as ZAVINA, all required documentation has been provided to Shopify, and ZAVINA has maintained multiple years of continuous operational history on the platform with no prior compliance violations, no Terms of Service warnings, and no critical account actions of any kind.

ZAVINA consistently maintains chargeback rates well below Shopify's flagged thresholds, does not misrepresent its products, pricing, or subscription terms at any touchpoint, and does not engage in hidden enrolment, deceptive checkout practices, suspicious account activity, or any behaviour constituting high-risk merchant activity under Shopify's published standards.

On the basis of every declaration and every evidenced compliance measure documented throughout this statement, it is formally and unequivocally declared that ZAVINA presents no legal, regulatory, or platform risk of any kind and provides no legitimate basis for payment restriction, rolling reserve, account hold, or compliance intervention by Shopify Payments or any regulatory body. Any such action would be factually inconsistent with the documented evidence presented here, incorrect in its risk assessment, and without legitimate compliance justification. ZAVINA formally asserts its right to immediate reassessment and restoration of full payment processing upon review of this statement. ZAVINA is committed unconditionally to maintaining the highest standards of merchant compliance and a long-term, fully compliant partnership with Shopify Inc.

17. Preemptive Response to Shopify Payments Risk Factors and Automated Disablement Triggers

ZAVINA is aware that Shopify Payments account disablement decisions are frequently initiated by automated financial risk assessment systems that evaluate merchant accounts against algorithmic risk indicators without the involvement of a human compliance reviewer at the initial assessment stage. It is further documented that fully compliant, established Shopify merchants with clean compliance histories, chargeback rates well below Shopify's published acceptable thresholds, and verified legitimate business operations have been subject to erroneous automated disablement decisions. ZAVINA formally and preemptively addresses each documented risk factor that Shopify's automated systems and Merchant Trust Team have cited as grounds for payment disablement, and provides a substantiated rebuttal to each on the basis of independently verifiable, publicly accessible evidence.

Clean Payment and Compliance History

ZAVINA's Shopify Payments account has maintained a completely clean financial and compliance history throughout the entire duration of our operations on the Shopify platform. ZAVINA has never been subject to a payment hold, rolling reserve, account restriction, disablement event, Terms of Service warning, or any compliance intervention of any kind from Shopify Payments or any regulatory body at any point in our operational history. This unblemished account history, sustained across multiple years of continuous operation and a significant volume of processed transactions, constitutes direct and documented evidence that ZAVINA has consistently operated within Shopify's financial risk parameters, maintained acceptable dispute rates, and demonstrated the operational standards of a trustworthy and fully compliant merchant throughout our entire presence on the platform. The complete absence of any prior financial risk action against ZAVINA's account eliminates any historical basis for a risk classification and further confirms that any future automated disablement decision applied to our account would not be supported by historical account data and would therefore be incorrect in its assessment.

Chargebacks and Elevated Risk of Customer Disputes

ZAVINA consistently maintains a chargeback rate well below Shopify's published acceptable dispute threshold. Our dispute rate has remained at a low and stable level throughout our entire operational history on the Shopify platform, underpinned by our comprehensive pre-purchase disclosure infrastructure, Shopify's own uneditable native checkout subscription disclosure notifications displayed verbatim at the point of payment authorisation, transparent post-purchase communications, proactive customer support, and immediate cancellation and refund processing upon customer request. The structural conditions that generate elevated chargeback rates — hidden subscription enrolment, unclear pricing, inaccessible cancellation mechanisms, and poor post-purchase communication — are entirely absent from ZAVINA's operations. ZAVINA's dispute profile does not constitute an elevated financial risk and does not represent legitimate grounds for payment disablement, rolling reserve, or account restriction under Shopify's own published risk standards. Any automated risk system flagging ZAVINA on this basis would be operating on a materially incorrect financial risk assessment.

Fulfilment Practices

ZAVINA's fulfilment practices are comprehensively documented, publicly disclosed in our Shipping Policy, and communicated consistently across every customer-facing touchpoint including all product pages, our What to Expect After Purchase page, and all post-purchase email communications. Published processing times of 1 to 3 business days and delivery windows of 5 to 15 business days are accurately represented at the point of sale and consistent with actual operational performance. Every physical product order is dispatched with a tracking number provided to the customer via email upon fulfilment. Our Shipping Policy contains a prominent, explicit disclaimer disclosing that delivery timeframes are estimates subject to international logistical variability, and that delivery may in rare instances extend to 25 business days due to factors beyond ZAVINA's control. ZAVINA provides a documented 30 business day delivery guarantee with full refund entitlement in the event of non-delivery. Our fulfilment practices are transparent, accurately disclosed, operationally consistent, and fully compliant with Shopify's merchant fulfilment standards. They do not constitute a financial risk indicator or grounds for payment disablement of any kind.

Buyer Complaints

ZAVINA operates a proactive, multi-channel customer support infrastructure accessible through our dedicated Contact Us page, by direct reply to any order or membership communication, and through multiple prominently signposted touchpoints across the store. Customer concerns regarding orders, deliveries, and membership charges are directed to our support team for immediate resolution before any formal dispute is initiated. ZAVINA's pre-purchase disclosure infrastructure, post-purchase transparency communications, and membership confirmation and billing notification system — delivered through Shopify's own native customer notifications — are specifically engineered to address and prevent the conditions that generate buyer complaints before they materialise. ZAVINA does not have a documented history of unresolved buyer complaints and our operational model systematically minimises both the incidence and escalation of customer concerns. Buyer complaints do not represent a legitimate financial risk basis for payment disablement in ZAVINA's case and any assessment concluding otherwise would be unsupported by the operational evidence.

External Data Signals

ZAVINA formally acknowledges that Shopify's financial risk assessment infrastructure may incorporate external data signals in its merchant evaluation processes. ZAVINA formally declares that no accurately sourced or legitimately verified external data signal exists that correctly characterises ZAVINA as a high-risk, non-compliant, deceptive, or fraudulent merchant. ZAVINA operates a legitimate, established ecommerce brand with multiple years of documented operational history, a clean Shopify platform compliance record. Any external data signal suggesting non-compliance or elevated risk would be factually inaccurate, unverified, or the result of automated pattern recognition incorrectly applied to a fully compliant merchant. ZAVINA formally requests that any external data signal cited as a contributing factor to a disablement decision be specifically identified, disclosed to ZAVINA, and assessed against the documented compliance evidence presented in this statement before any account action is initiated, maintained, or enforced.

Suspected Merchant Misrepresentation and Misleading Content

ZAVINA does not engage in merchant misrepresentation, deceptive commercial practices, or the publication of misleading content in any form. Every product description, pricing claim, discount representation, membership term, fulfilment promise, and sustainability statement published on ZAVINA's store is factually accurate, substantiated by verifiable evidence, and consistent across all customer-facing touchpoints without exception. ZAVINA's subscription membership product ZAVINA+ is disclosed across eight documented pre-purchase checkpoints with complete pricing, benefit, and cancellation information provided before any payment is authorised. The membership is not misrepresented, concealed within the checkout flow, or presented through any mechanism designed to deceive, mislead, or exploit the customer. Shopify's own unedited, unmodifiable native subscription disclosures confirm the recurring charge, renewal frequency, and cancellation policy verbatim at the point of payment, constituting platform-level verification that ZAVINA's subscription checkout is transparent and non-deceptive. Any automated risk classification of ZAVINA on the basis of suspected misrepresentation or misleading content would be factually incorrect, unsupported by any verifiable evidence, and inconsistent with the operational reality documented throughout this statement.

Overall Financial Risk Assessment

ZAVINA's aggregate financial risk profile as a Shopify Payments merchant is demonstrably low across every relevant metric. Our dispute rate is well below Shopify's flagged threshold. Our average order values are consistent and predictable. Our subscription membership pricing is clearly disclosed and operationally consistent. Our payout history following the resolution of our prior 120 day rolling reserve is entirely clean, with no subsequent holds, reserves, disablement events, or compliance interventions of any kind. Our operational history demonstrates sustained compliance, financial stability, and merchant trustworthiness over multiple years on the Shopify platform. There is no financial risk characteristic, behavioural pattern, account history data point, or compliance metric associated with ZAVINA's account that would legitimately satisfy the criteria for payment disablement, rolling reserve imposition, or account restriction under Shopify's published risk assessment standards.

Formal Declaration Regarding Automated Disablement Decisions

ZAVINA formally declares that any payment disablement, account hold, rolling reserve, or payment restriction applied to ZAVINA's Shopify Payments account without prior thorough human review of the documented compliance evidence presented in this Statement of Compliance would constitute an erroneous automated risk decision incorrectly applied to a fully compliant, financially stable, and operationally transparent merchant account. Such a decision would be inconsistent with Shopify's own published merchant standards, unsupported by the documented operational evidence, and without legitimate financial risk or compliance justification.

In the event of any such automated disablement action, ZAVINA formally demands the following without delay: immediate escalation of the account review to a qualified human compliance reviewer within Shopify's Merchant Trust Team; specific written disclosure of each individual risk factor or compliance concern cited as the basis for the disablement decision; a formal opportunity to provide targeted documentation and evidence in response to each specific concern identified; and prompt full reinstatement of ZAVINA's Shopify Payments account and all associated payout processing upon the completion of that human-led review, should that review confirm — as the documented evidence in this statement demonstrates it will — that ZAVINA does not meet any legitimate criterion for payment disablement.

ZAVINA has already demonstrated through our prior rolling reserve period that our operations pose no financial risk to Shopify Payments, no elevated chargeback liability, and no compliance concern warranting ongoing restriction. Our sustained clean operational record in the period following that reserve provides additional documented evidence of our compliance and financial stability. Any repeat financial risk action applied to ZAVINA's account without a thorough, evidence-based human review would not only be incorrect in its assessment but would be inconsistent with Shopify's own prior determination that ZAVINA poses no ongoing financial risk, as demonstrated by the full release of our reserved funds and the absence of any subsequent compliance intervention.

ZAVINA is committed to cooperating fully, promptly, and transparently with any documentation request, compliance inquiry, or human-led account review initiated by Shopify's Merchant Trust Team or payments compliance infrastructure. We are fully confident that any such review, conducted on the basis of the comprehensive documented evidence presented in this Statement of Compliance, will confirm without ambiguity that ZAVINA is a fully compliant, financially stable, low-risk, and trustworthy Shopify merchant that presents no legitimate grounds for payment restriction, disablement, or financial risk intervention of any kind.

This Statement of Compliance reflects ZAVINA's ongoing and unconditional commitment to transparency, customer fairness, and full legal and platform compliance across all aspects of our operations. It is reviewed on a regular basis to reflect any changes to our store operations, policies, applicable regulations, or platform requirements. This statement and all supporting documentation linked herein is available at all times for review by Shopify's merchant support, payments, risk, and compliance teams and may be cited in response to any account review, audit, or payment action.