Compliance Statement
Statement of Compliance
This page serves as a formal declaration of our commitment to full legal, ethical, and platform compliance in relation to our subscription membership product, and our overall ecommerce operations. This statement is maintained for the purposes of transparency with customers, payment processors, and platform partners including Shopify, and is available at all times for review by Shopify's merchant support, payments, and compliance teams.
1. Voluntary Opt-In — Customer Choice
Our subscription membership is presented as an optional membership within the cart drawer, clearly displayed before any payment information is entered. The cart drawer presents two visually distinct and clearly labelled checkout paths ensuring the customer's choice between the two options is always intentional, deliberate, and informed before any payment is made. One path proceeds with the membership and its associated benefits and savings, and the other completes the purchase without activating the membership in any form. Both options are equally visible, equally accessible, and clearly distinguished from one another through distinct labelling, visual design, and benefit descriptions.
It is formally declared that the membership is not automatically added to cart, not pre-selected by default, and not applied to any customer's order without a deliberate and affirmative customer action. The membership is added to the cart exclusively when a customer actively selects the membership checkout path. Until that specific action is taken, no membership commitment of any kind exists. This confirms that membership enrolment is triggered exclusively by a conscious, deliberate, and informed customer selection and at no point by any automatic, default, or passive mechanism. We do not engage in hidden subscription enrolment, undisclosed recurring billing, or deceptive checkout practices of any kind.
2. Pre-Purchase and Post-Purchase Disclosure
We maintain multiple documented disclosure checkpoints before and during checkout ensuring every customer is fully informed about the membership before completing a purchase. These include a dedicated membership information modal on every product page, clear opt-in and opt-out disclosure across all product pages, cart drawer pricing disclosure with a direct link to full membership terms, and a clearly visible opt-out button in the cart drawer at the point immediately before checkout.
At the checkout stage, Shopify's built-in subscription disclosure notifications are displayed natively and in their entirely unedited, unmodified default form. These disclosures are generated entirely by Shopify's native infrastructure, cannot be altered or removed by us, and represent Shopify's own platform-level compliance mechanism for subscription products confirming our checkout meets Shopify's own subscription compliance standards at the point of payment. Pricing, renewal frequency, and cancellation terms are billed and disclosed as per our Subscription Policy and Cancellation Policy, both of which are publicly accessible at all times.
Following every membership activation, customers receive an immediate membership confirmation email disclosing all membership benefits, pricing and renewal terms as per our Subscription Policy, a direct Manage Membership button linking to the cancellation portal, and confirmation that the membership can be paused or cancelled at any time instantly. Additionally, whenever a customer is rebilled, an automatic order confirmation email is sent through Shopify's native customer notifications system which cannot be disabled, further confirming our billing transparency.
3. Cancellation — Ease of Access
Customers can access their membership management and cancellation portal through no fewer than six distinct routes: the store header account icon present on every page, a dedicated Manage Membership link in the footer menu on every page, a direct login link on our FAQ page, a prominent Manage Membership button in every membership confirmation email, our dedicated membership information page, and a direct management link at the bottom of our Subscription Policy page. Membership cancellation is immediate, requires no phone calls and no waiting period, and is accessible through Shopify's own native passwordless customer account login system. This cancellation infrastructure significantly exceeds the minimum requirements expected of Shopify merchants operating subscription products.
4. Policies, Fulfilment and Platform Compliance
All store policies including our Refund Policy, Privacy Policy, Subscription Policy, Shipping Policy, Terms of Service, Cancellation Policy, and Warranty information are publicly accessible and clearly linked in the footer menu on every page of the store without exception. Our subscription membership is managed exclusively through a Shopify App Store approved subscription application fully compliant with Shopify's Subscription API. All transactions and recurring billing are processed exclusively through Shopify's native payment infrastructure. We do not process any payments outside of Shopify's approved systems.
All physical product orders are dispatched with tracking information provided to the customer via email. Published processing and delivery timeframes are communicated consistently across our Shipping Policy, all product pages, our What to Expect After Purchase page, and all post-purchase communications. Our Shipping Policy explicitly discloses that delivery timeframes are estimates subject to international logistical variability. We provide a full delivery guarantee — customers are entitled to a full refund in the event of non-delivery within the timeframe stated in our Shipping Policy. Any variation in delivery time within the parameters disclosed in our Shipping Policy does not constitute a violation of Shopify's Terms of Service or grounds for payment restriction of any kind.
5. Merchant Compliance Declaration and Preemptive Response to Risk Factors
We maintain a completely clean financial and compliance history on the Shopify platform. We have never been subject to a payment hold, rolling reserve, account restriction, disablement event, Terms of Service warning, or any compliance intervention of any kind. We consistently maintain chargeback rates well below Shopify's flagged thresholds. Our payment descriptor is accurately registered and fully consistent with our store name, brand identity, and all customer-facing communications. All required merchant documentation has been provided to Shopify. There is no history of suspicious account activity, unauthorised changes to banking details, or suspected fraud associated with this account.
We do not misrepresent our products, pricing, subscription terms, or delivery timelines at any customer touchpoint. We do not engage in merchant misrepresentation, deceptive commercial practices, misleading content, hidden subscription enrolment, or any behaviour constituting high-risk merchant activity under Shopify's published standards. The structural conditions that generate elevated chargeback rates — hidden subscription enrolment, unclear pricing, inaccessible cancellation mechanisms, and poor post-purchase communication — are entirely absent from our operations.
We formally declare that we do not meet any of the criteria that would legitimately justify a payment hold, account restriction, rolling reserve, or any other account action under Shopify's published merchant standards and Terms of Service. Any payment disablement, account hold, rolling reserve, or payment restriction applied to our Shopify Payments account without prior thorough human review of the documented compliance evidence presented in this statement would constitute an erroneous automated risk decision incorrectly applied to a fully compliant, financially stable, and operationally transparent merchant account. In the event of any such action, we formally demand immediate escalation to a qualified human compliance reviewer within Shopify's Merchant Trust Team, specific written disclosure of each risk factor cited, and prompt reinstatement of full payment processing upon completion of that review.
We are committed to cooperating fully with any documentation request or compliance inquiry initiated by Shopify's Merchant Trust Team and are fully confident that any human-led review will confirm that this store presents no legitimate grounds for payment restriction, disablement, or financial risk intervention of any kind.
This Statement of Compliance is reviewed and updated regularly and is available at all times for review by Shopify's merchant support, payments, risk, and compliance teams.
Last Updated: Aug 18 2026