What to Expect After Purchase?
Your Order Journey
What to Expect After Your Purchase
At ZAVINA, every order is handled with care. Here is exactly what happens from the moment you place your order to the moment it arrives at your door.
Step 01
Order Confirmation
The moment your order is placed, you will receive an automated confirmation email containing your order number and a full summary of your purchase. This email can take a few minutes to arrive — if you don't see it, please check your spam or junk folder first. If it still hasn't arrived, reach out to us at shop@zavina.co and we will get it resolved straight away.
Step 02
Processing & Preparation
Once your order is confirmed, our team begins preparing your items for dispatch. Every order goes through a thorough quality check before it is packaged and handed to our delivery partner. This process typically takes 1–3 business days. We take the time to make sure your ZAVINA piece leaves us in perfect condition — because we know how much it means when it arrives.
Step 03
Shipment & Tracking
Once your order has been dispatched, you will receive a second email containing your tracking number so you can follow your order every step of the way. Our standard delivery window is 5–15 business days, excluding weekends and public holidays.
Step 04
Delivery
This is the moment we love most. Your ZAVINA piece has arrived. We hope it is everything you imagined — and that it becomes one of those pieces you reach for again and again. If for any reason something isn't right, our support team is always here to help. Thank you for being part of the ZAVINA community.
Our Promise
Delivery Guarantee
We stand fully behind every order. In the unlikely event that your package does not arrive within 30 business days of your purchase date, you will be eligible for a full refund — no hassle. Your peace of mind matters to us as much as your jewellery does.